Refund policy

Aurilane, we want you to feel confident and happy with every purchase. If your order does not meet your expectations, we are here to help and make the return process as simple as possible.

To request a return, please contact us at hello@aurilane.co within 14 days of receiving your order. Please include your order number and details about the item you would like to return.

To be eligible for a return, items must be unused, unworn, in their original condition, and returned with all original packaging and accessories included. Products that show signs of use, damage, alteration, or missing original packaging may not be accepted.

For hygiene and safety reasons, certain items such as personal care products, used cleaning tools, and items that cannot be resold due to their nature may not be eligible for return unless they arrive damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or the wrong product was sent. Original shipping fees are non-refundable.

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos and order details so we can review the issue and provide the appropriate solution.

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

For any questions or assistance regarding returns and refunds, please contact us at: hello@aurilane.co