Shipping policy

Aurilane, we understand how exciting it is to receive something new for your home, and we take great care when preparing every order. Our goal is to provide a smooth and reliable shopping experience from checkout to delivery.

Orders are generally processed within 2–5 business days after payment has been successfully confirmed. Processing times do not include weekends or public holidays. During busy periods, holidays, promotions, or product launches, additional processing time may be required.

Once your order has been shipped, you will receive a confirmation email with tracking information whenever tracking is available. Please allow 24–72 hours for tracking details to update after shipment.

Estimated delivery times may vary depending on your location, shipping method, carrier delays, weather conditions, customs procedures, and other circumstances outside of our control. Delivery dates provided during checkout are estimates and cannot always be guaranteed.

Please carefully review your shipping address, apartment number, postal code, and contact information before completing your purchase. Aurilane is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If your package arrives damaged or there is an issue with your delivery, please contact us as soon as possible with your order details and supporting information so we can assist you.

For any shipping-related questions or assistance, please contact us at: hello@aurilane.co